Pam Dodrill

Pam Dodrill is the Chief Customer Officer at Reputation, a role she assumed in August 2023. In this position, she focuses on enhancing the customer experience for Reputation's expanding client base. Dodrill has over 25 years of experience in the Software as a Service (SaaS) industry, where she has developed a strong expertise in customer success and account management.12

Career Background

Before joining Reputation, Dodrill held several significant leadership roles:

• Vice President of Customer Support and Success at Zapier (2018-2021)
• Vice President of Customer Growth at Skilljar (2017-2018)
• VP of Customer Success at ServiceMax (2014-2016)
• Global Head of Customer Support at Zendesk (2012-2014)
• Enterprise Sales Principal Architect at Salesforce.com (2010-2011)

Her career also includes leadership positions at Oracle and Engine Yard, showcasing her extensive background in managing customer relationships and driving growth through enhanced customer experiences.124

Education and Certifications

Dodrill holds a Bachelor of Science degree from York College of Pennsylvania. She has also obtained various certifications, including:

• Salesforce.com Administrator
• Knowledge Centered Support Principles from HDI
• Lucent Vectoring with EAS from Lucent Technologies.1

Vision at Reputation

In her new role, Dodrill is committed to creating a customer-centric roadmap that aligns with Reputation's mission to help brands improve their customer interactions. She emphasizes the importance of understanding the customer journey and aims to implement strategies that foster loyalty and satisfaction among clients.23