Iris Lian

Iris Lian is an adept e-commerce professional with a focus on client relations, account management, and user retention, boasting a strong track record in enhancing customer satisfaction, driving revenue growth, and nurturing lasting partnerships. With 6 years of experience in renowned e-commerce entities like Factory Market, Silq, and Asia Innovations Group, Iris has honed her expertise in the industry's nuances and best practices.

Throughout her career, Iris has achieved notable milestones such as leading strategies that boosted account retention by 30%, contributing to a 25% year-on-year revenue increase over two consecutive years, and providing strategic guidance for successful market entries and sustainable growth for brands venturing into new markets. Her profound insights into market dynamics, consumer behavior, and digital marketing strategies enable her to deliver exceptional outcomes while fostering strong relationships. Iris values data-driven decisions and strategic planning to achieve success in the competitive e-commerce landscape.

Her educational background includes a Bachelor's degree in E-Commerce/Electronic Commerce from Guangzhou College of South China University of Technology. Iris has held key positions such as Head of E-commerce at SILQ, User Retention Manager at Asia Innovations Group, Supply Chain Management - Africa Project at Foxconn, Key Account Manager at Factory Market, and E-commerce Manager at Bluelans. Iris is enthusiastic about collaborating with industry peers and organizations that are looking for a results-driven professional to enhance their presence and achievements in the e-commerce domain.