Nicola Murray

Nicola Murray is an accomplished professional with a rich background in IT service management and operations.

She holds a Bachelor of Science degree from Edinburgh Napier University, showcasing her strong educational foundation.

Currently, Nicola serves as the IT Service Operations Manager at Sainsbury's Bank, demonstrating her leadership skills and expertise in overseeing IT operations.

Her previous roles include service and shift manager at TSB Bank and Sainsbury's Bank, respectively, underlining her extensive experience in managing IT services.

Prior to that, Nicola held various key positions such as IT Shift Manager at Computershare, Service Delivery Manager at CGI, and Change Manager at BT, highlighting her versatility and adaptability in different organizational settings.

Her diverse experience also includes roles like Service Designer, Change Analyst, Major Incident Manager, Service Desk Team Lead, and Service Desk Analyst at BT, reflecting her well-rounded skill set in IT service management.

With a proven track record of success in the IT industry, Nicola Murray is a dedicated professional who excels in driving operational excellence and delivering high-quality IT services.