Nick Mehta

Nick Mehta

CEO, Gainsight

Nick Mehta (he/him), is the CEO of Gainsight, the platform that helps companies of all sizes and industries drive durable growth through customer-led and product-led strategies. He works with a team of over 1400 human beings who together have helped create the Customer Success category that's currently taking over the SaaS business model worldwide.

Gainsight is a five-time Forbes Cloud 100 recipient and Nick has been named the #2 CEO by the Software Report, has a 99% approval rating on Glassdoor, and was named Entrepreneur Of The Year for Northern California Award. He is a member of the Board of Directors at F5 (NASDAQ) and has co-authored two books on Customer Success, Customer Success and The Customer Success Economy.

Prior to Gainsight, Nick was the CEO of LiveOffice, where he led the Inc. 5000 company's profitable growth to $25 million in revenue and successful sale to Symantec. Nick has held senior operating roles for public and private companies in the enterprise and consumer technology markets, including Veritas Software (acquired by Symantec), Symantec Corporation, and XDegrees (acquired by Microsoft). Mehta also served as an Entrepreneur-in-Residence at Trinity Ventures and Accel Partners.13

In a recent talk at SaaStr Annual 2023, Nick shared his top 10 failures as a CEO while growing Gainsight to over $200M ARR. Some key lessons he learned include:

1. Not holding leaders to the highest standard of the company's values early on25
2. Trying to do too much and not focusing on the most important priorities5
3. Hiring too fast without enough rigor and cultural fit5
4. Letting politics and ego get in the way of doing what's best for customers and employees5

Despite these challenges, Nick has led Gainsight to become a market leader in Customer Success software. He is passionate about building a values-driven culture and helping other SaaS founders learn from his experiences, both successes and failures.4