Nick Friedrich is a seasoned professional with a wealth of experience spanning over 20 years in managing global operations, customer care, sales, and e-commerce. Over the course of his career, he has worked with prestigious companies such as WhatsApp, Instacart, Facebook, AT&T, and Bank of America. Nick's expertise lies in building and leading large teams, implementing process improvements, and driving results across various domains, including marketplace operations, support operations, e-commerce, and SMB sales and service. He is dedicated to creating value, solving complex challenges, fostering high-performing teams, and ensuring excellence in every organization he collaborates with.