Nick Friedrich

Nick Friedrich is an experienced operations executive with a diverse background in global operations, customer care, sales, and scaling businesses. He is currently serving as the Head of Growth / CRO / Ops at SQUID, an early-stage startup focused on helping Small and Medium-sized Businesses.2

Key points about Nick Friedrich's career:

Professional Experience

• Current Role: Head of Growth / CRO / Ops at SQUID (as of 2024)
• Previous Positions:
  • Advisor / Fractional COO for various companies (January 2023 - Present)1
  • Head of Marketplace Operations at Whatnot (May 2022 - December 2022)1
  • Member Board of Directors and Global Director of Support Operations at WhatsApp Inc. (2019 - 2022)1
  • Head of Customer Care and General Manager at Instacart (2015 - 2019)1
  • Director of Ecommerce at AT&T (2014 - 2015)1
  • Head of SMB Sales & Service, North America at Facebook (2011 - 2014)1

Expertise

Nick has over 20 years of experience in:

• Managing global operations
• Customer care
• Sales
• Scaling businesses
• Process improvements
• Team leadership

Recent Interests

• Generative AI and its application in operations3
• Continuing education in AI, as evidenced by recent certifications in Generative AI with Large Language Models and Introduction to Generative AI from Coursera1

Location

Nick is based in the Greater Dublin area.1

Nick Friedrich's career trajectory showcases his ability to lead and scale operations across various industries, from tech giants like WhatsApp and Facebook to innovative startups like Instacart and now SQUID. His recent focus on AI and its applications in business operations indicates a forward-thinking approach to his current role at SQUID.