Nelson Santhanaraj

Nelson Santhanaraj is the Manager of Customer Experience Management (CXM) - Insights & Analytics at Merkle DGS. He has over 10 years of experience in the ITES (Information Technology Enabled Services) industry, where he has successfully coordinated various projects and initiatives related to analytics and insights.1 His role involves leveraging data-driven strategies to enhance customer experiences and optimize business performance within the organization.1

Santhanaraj's professional background indicates a strong focus on analytics, which is crucial for driving customer experience transformations in today's competitive landscape.