Dr. Mike Lee

The CS Alchemist | Award Winning Senior Customer Success Executive | Fractional CCO x 1

Mike Lee is currently the Manager of Customer Success at Avalara, a company that specializes in tax compliance software. In this role, he focuses on enhancing customer relationships and ensuring that clients derive maximum value from Avalara's services. His approach emphasizes the importance of active listening and proactivity in customer success, which he considers crucial for long-term client satisfaction and retention.2 4

Background and Experience

Mike has a diverse professional background in technology and customer success. He started his career as a Java Developer and has since held various leadership roles across different sectors, including Systems Engineering and Project Management. He transitioned into Customer Success after gaining significant experience in IT, notably at Apptio, Inc..1 2

He holds a Doctorate in Business Administration and an MBA with a focus on Information Technology Management and Strategic Planning from the University of Massachusetts at Amherst.1 4 His educational background complements his practical experience, enabling him to contribute effectively to Avalara's customer success strategies.

Contributions to Customer Success

Mike frequently shares insights on customer success best practices, particularly regarding the need for organizations to adopt a customer-centric approach that integrates various departments such as sales and product development. This holistic view is essential for addressing customer needs throughout their lifecycle.2 3

In addition to his managerial role, Mike is involved in educational initiatives aimed at increasing representation in the tech industry, particularly for minority students.1

Personal Life

Outside of his professional endeavors, Mike is actively engaged in community service as a member of the Durham Public Schools Board of Education. He enjoys flying drones for photography and video in his spare time.1

Overall, Mike Lee's blend of technical expertise, leadership experience, and commitment to customer success positions him as a valuable asset within Avalara and the broader customer success community.