Stanford University

FIDM

Notre Dame de Namur University

Berlitz

Customer Success Lead at TalentWall

Eightfold

Customer Success 

Crosschq

Manager of Customer Success

TalentWall (A Crosschq company)

Customer Success Lead

Director of Customer Success

Lever

Senior Customer Success Manager

Customer Success Manager

Medallia is the place to be when you know that providing an excellent experience will go a long way. I supported all verticals from retail, financial to automotive by answering quick questions to lengthy product investigations. We made it SO easy for customers to digest feedback that companies made  changes based on what the customers say. Medallia taught me all about Growth Mindset.

Medallia

Customer Support Advocate - Spanish Speaking

I loved every minute of my five years working at Apple. I was part of the managing team at the Apple Store in Stanford. This store was unique because it was Steve's store. My day always started by empowering my team with stories on how Apple products were changing people's lives and the impact we had with every interaction. I learned from the best leaders to always care for my team, my customer and to always carry a YES attitude. Apple enabled me everyday to create the benchmark for the best customer experience and that is my motto everyday.

Apple

Manager

I was part of the first Apple Store Leadership Program led and endorsed by Ron Johnson. The program was 24 months were I rotated through all the positions in the store and learned how run the most successful stores in the planet. From being a sales associate to shadow a Market Director I was exposed to manage operations, negotiations, have tough development conversations and to empower people in the store to delight and surprise customers.

Apple Store Leadership Program - Associate

•	Assisted communication with agents overseas to manage seasonal calendar deliverables for Walmart athletic wear, Capezio’s and Skin Dance dance-performance wear
•	Managed pre-approval and rejections of samples based on company standards and generated pass/fail reports
•	Updated line plan by adding approved samples, add or drop item and up to date calendar
•	Attended cross-functional weekly meetings to match manufacturing problems with real time solutions

J.J.’s Mae Inc. dba Rainbeau

Intern - Merchandise Production Intern

•	Assisted coordination for local merchandisers in specialty retail stores to support and ensure Nike’s directives through visual presentation, inventory through stock replenishment and point of sale placement 
•	Attended in store walkthroughs to review merchandisers accomplishments by highlighting success and opportunities for improvement
•      Researched high profile candidates with Nike´s need for Visiual merchandisers in the field

Winston Retail Solutions

Intern- Nike Brand-Merchandise

•	Assisted a group of 20 designers to create a fashion Show in San Francisco and Los Angeles that represented brands as Calvin Klein, Levi’s and Marc Ecco
•	Selected men’s wardrobe based on brand, trends and esthetical lines given by directors 
•	Organized wardrobe by section, model, theme and category to maintain event structure and successful pace

Macy's West

Men’s Wardrobe Stylist

•	Managed samples by ordering, sorting and regular maintenance for future reference 
•	Pre-approved samples by reviewing measuring specs, construction details, fit control and communicating with results to manufacturing country
•	Attended model fittings to review product for final approval and analyze data and insights to improve product line

Travelsmith Outfitters

Intern-Men’s Merchandising

•	Planned and managed the merchandise strategy for an assigned set of products in the DBL catalog, sale flyers, DBL dispatches and other printed media
•	Oversaw the real state of the catalog by forecasting pricing, markdowns to achieve margin goals
•	Collaborated with vendors within an assigned product category to determine their marketing strategies and convey the same message through DBL print advertisement

DBL Distributing Inc

Merchandiser

•	Designed effective and efficient visual communication through store presentation 
•	Reflected merchandise allocation based on SKU and product efficiency report 
•	Acted as liaison between merchandise team and associates to drive consistence and clear image presentation
•	Built store awareness through associates to maintain store’s presentation fresh and attractive to offer a successful shopping experience

Kika Castro