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Michelle S.
Director of Customer Success Operations & Enablement
Michelle S. is the Director of Customer Success Operations & Enablement at XOi Technologies, a role she has held since January 2022. She previously served as the Customer Success Program Manager at the same company from January 2020 to December 2021. Her educational background includes a Bachelor of Science in Nutrition and Dietetics from West Chester University of Pennsylvania, along with earlier studies at Taylor University.1
Before joining XOi, Michelle gained significant experience in various roles across notable organizations. At Lyft, she was the Driver Growth Operations Lead, where she developed programs that effectively reduced driver churn rates. Additionally, she worked at Warby Parker in multiple capacities, including Associate Manager, CX, where she focused on enhancing customer experience and satisfaction.12
Her expertise lies in customer experience, program management, and leadership, making her a valuable asset in her current position at XOi Technologies.3
