Peter Szary

Peter Szary is the Head of Customer Success at Georgian, a growth equity firm that invests in high-growth software companies.13 With over 25 years of experience in the industry, Szary has worked with hundreds of startups throughout his career.1

At Georgian, Szary's role involves:

1. Working with high-growth software companies to help them create Customer Success programs that drive strategic value for their businesses.3
2. Assisting Georgian's portfolio companies in refining their investment processes.1
3. Sharing insights on building repeatable and predictable world-class net dollar retention.1

Szary is known for his expertise in:

• Building customer success into a company's DNA
• Developing customer journey models for SaaS companies
• Creating repeatable customer success processes
• Advising on when to hire customer success talent

Prior to his role at Georgian, Szary held various leadership positions in customer success and consulting services.5 His experience includes roles such as Principal, Senior Vice President of Customer Success, Global Vice President of Consulting Services, and Vice President.5

Szary's educational background includes studying at NYU Stern School of Business.3

As a thought leader in the customer success field, Szary has contributed to podcasts and articles, sharing his insights on topics such as building customer journeys, creating repeatable processes, and knowing when to hire for customer success roles.24