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Michael Smalldridge
Senior High Priority Incident Manager effecting optimum Service Restoration to ITIL stds / seeking new opportunities.
Michael Smalldridge is a highly experienced Crisis and High Priority Incident Manager known for his expertise in Incident Management across various industries such as Banking, Manufacturing, Engineering, Energy, Retail, Transportation, and IT.
With a solid background in Aerospace Engineering and Manufacturing spanning 16 years, as well as 38 years of experience in IT Services, Michael possesses a deep understanding of multiple technologies.
He is recognized for leading troubleshooting teams to efficiently resolve High Priority IT Incidents and ensuring timely and accurate communication with all stakeholders.
Michael Smalldridge pursued his Bachelor of Science (B.Sc.) degree in Mathematical Science from the University of Bristol.
His professional journey includes key roles at renowned organizations such as DXC Technology, where he served as the Regional Service Manager and later the Senior High Priority Incident Manager.
Prior to that, he held pivotal positions at Hewlett-Packard as a Crisis Manager, at EDS as a DBA Manager / Service Manager, and at Rolls-Royce as a Computer Programmer / DBA.
