Nikolay Pakov

Nikolay Pakov is a seasoned IT Service Management Professional with over 9 years of experience, including 6 years as a Service Level Manager and over 3 years as an IT Service Management Analyst.

He holds a High School Diploma in Mathematics from the High School of Mathematics and Natural Sciences 'Nikola Obreshkov' Bourgas and a Bachelor's degree in Economics from Sofia University St. Kliment Ohridski.

Nikolay has a strong background in ITIL Methodology and has served as a design and implementation lead on various custom business applications and process improvement projects at Hewlett Packard Enterprise.

His expertise includes IT Service Management, Executive Analysis, Service Level Management, Crisis and Incident Management, Problem Management, Change Management, Configuration Management, Capacity & Availability Management, and Service Catalogue Management.

Currently, Nikolay Pakov is the Account Delivery Manager at DXC Technology. Previously, he held roles as an IT Service Management Analyst and Service Level Manager at Hewlett Packard Enterprise, as well as a POS Technical Support Supervisor at Postbank (Eurobank Bulgaria AD).

Nikolay is a highly-motivated professional known for his analytical skills, self-driven attitude, and strong ethics. He approaches problems with a business mindset and a 'Can Do' attitude.