Nick Watson

Nick Watson is an ITIL Version 3 qualified practitioner with a focus on Service Management/Operations and Delivery within Enterprise Clients in various sectors like Manufacturing, Logistics, Utilities, Telco, Media, MOD, and Secure Government sectors.

With expertise in Process Design, Service Improvement, and Service/Operational Management, he currently serves as a Global Senior Customer Success Account Manager at Microsoft, overseeing a dedicated portfolio of enterprise accounts and providing strategic advisement to the executive board.

Nick has a track record of effectively managing business critical incidents through to resolution and ensuring the enablement and realization of Microsoft Services and Technology's full potential.

During his tenure as a Service Management Lead at HP Enterprise Services, he transformed a 'RED' account into a 'GREEN' classification within six months, earning accolades from the Client CEO.

Nick Watson also has experience in delivering operational support for significant security operations, including deploying additional resources and contractual services while maintaining adherence to SLAs.

His professional journey includes roles like Senior Technical Account Manager, Technical Account Manager, Service Delivery Manager, and Incident Manager at top-tier companies like Microsoft, HP Enterprise Services, Electronic Data Systems, Getronics, and PinkRoccade IT Management.