Michael Parks

Michael Parks is a customer service and quality assurance expert with over a decade of experience working in the game industry. He has a proven track record of building rock star teams to ensure customers receive the best experience possible. His leadership has seen him work with key stakeholders from various departments to improve the quality of products and services offered. Parks has excellent consumer insights, social media, and market research skills. He is also experienced in web analytics, team building, communications, creative direction, and startups. His former roles include Call Center Manager at Ship Sticks, Director of Customer Service at Kongregate, and Director of Customer Support and Quality Assurance at Gazillion Entertainment, among others. Parks is an expert in customer service, moderation, and employee development. He brings a wealth of knowledge and skills to any organization he works with.