Michael Parks

Support and QA team builder in the gaming and tech industries.

Michael Parks is a customer service and quality assurance expert with over a decade of experience working in the game industry. He has a proven track record of building rock star teams to ensure customers receive the best experience possible. His leadership has seen him work with key stakeholders from various departments to improve the quality of products and services offered. Parks has excellent consumer insights, social media, and market research skills. He is also experienced in web analytics, team building, communications, creative direction, and startups. His former roles include Call Center Manager at Ship Sticks, Director of Customer Service at Kongregate, and Director of Customer Support and Quality Assurance at Gazillion Entertainment, among others. Parks is an expert in customer service, moderation, and employee development. He brings a wealth of knowledge and skills to any organization he works with.

Experience

Service Center Manager at Digital Trusted Identity Services (DTIS) since September 2019

Call Center Manager at Ship Sticks (November 2018 - May 2019), Director of Customer Service at Humble Bundle (October 2016 - May 2018), Services Support Manager at Unity Technologies (February 2016 - October 2016), Director of Customer Service at Kongregate (May 2015 - February 2016), Director of Customer Support and Quality Assurance at Gazillion Entertainment (April 2014 - May 2015), Senior Manager, QA and Customer Service at Gazillion Entertainment (September 2012 - April 2014), Product Support at Telltale Games (October 2011 - September 2012), Game Master at Turbine (November 2007 - October 2011), Personal Finance Manager at Bank of America (September 2006 - October 2007), Third Party Contracts at CVS Caremark Corporation (September 2005 - September 2006)