Mike McDowell

Senior Solutions Consultant at UserTesting

Michael McDowell is a Senior Solutions Consultant at UserTesting, specializing in Global Accounts. Based in the New York City Metropolitan Area, he has been with UserTesting since April 2022, helping large organizations leverage qualitative customer feedback to enhance revenue, mitigate risks, and improve customer experiences. His role involves collaborating with customer account teams to identify business goals and implement strategic insights plans tailored to client needs.1

Professional Background

UserTesting (April 2022 - Present)
- Focuses on delivering personalized product demonstrations and strategic insights.
UserTesting (January 2021 - April 2022)
- Served as a Solutions Consultant for Mid-Market, Enterprise, and Global Accounts, recognized for exceptional service and mentoring within the company.
Hertz (Various Roles from July 1997 - February 2019)
- Held multiple positions including Digital Marketing Director and Innovation Architect. Notably led digital testing initiatives that resulted in significant conversion rate improvements and revenue generation.

Achievements

Michael has received several accolades throughout his career, including:

UserTesting Revenue Organization Rookie of the Year (January 2022)
Hertz CEO Innovation Award for significant contributions to revenue growth.
Various awards from UserTesting for outstanding performance in growth deals.1 2

His extensive experience in eCommerce and digital strategy makes him a key asset in his current role at UserTesting.

Highlights

Aug 27 · usertesting.com

Insider tips on leveraging AI-Powered surveys - UserTesting

Jun 27 · usertesting.com

Add customer insights into your UX design process - UserTesting

Sep 28 · The San Diego Union-Tribune

NASCAR to return to Indianapolis Motor Speedway oval for 30th ... - The San Diego Union-Tribune

Sep 6 · The San Diego Union-Tribune

AUTO RACING: Larson secures playoff advancement, Palou ... - The San Diego Union-Tribune

Aug 28 · usertesting.com

Mastering market research on a budget - UserTesting

Experience

Senior Solutions Consultant, Global Accounts at UserTesting (April 2022 - Present)

Solutions Consultant, Mid-Market, Enterprise, & Global Accounts at UserTesting (January 2021 - April 2022), Innovation Advisory Council Member at Brand Innovators Labs (December 2019 - January 2021), e-Commerce Innovation Partnerships Manager - Hygiene/Home at RB (November 2019 - December 2020), Marketing Consultant at CashSwap App (April 2019 - September 2019), Digital Marketing Director, Customer Value and Insights at Hertz (April 2016 - February 2019), Innovation Architect / Analytics Lead / Digital Strategy at Hertz (January 2010 - April 2016), Ecommerce Product Manager at Hertz (July 2001 - December 2009), Application Development Manager - Website & Mobile App eCommerce at Hertz (July 1997 - December 2009)