Michael R. Milani

Michael R. Milani is a seasoned IT leader with over 25 years of experience in technology and various industries, including financial services, insurance, retail, and manufacturing. He currently holds the position of Principal Customer Success Leader for WatsonX in the National Market, Midwest Region at IBM.1

Career at IBM

Michael has been with IBM for several years, progressing through various roles:

1. Current Role: As of June 2024, Michael became the Principal Customer Success Leader for WatsonX. In this position, his primary focus is to ensure clients achieve their desired business outcomes while maximizing their investment in WatsonX. He aims to increase retention, prevent churn, and generate account expansion revenue by identifying new WatsonX sales and deployment opportunities.1

2. Previous Positions at IBM:

   • Senior Data, AI, and Automation Technical Specialist Manager (June 2022 - June 2024)
   • North America Senior Technical Specialist - Digital Business Automation (March 2020 - June 2022)
   • Cloud Solutions Business Development Executive - Insurance Industry (July 2018 - March 2020)
   • Senior Client Technical Professional – Collaboration Solutions West IMT Pool Team (April 2013 - January 2014)

Achievements and Expertise

Throughout his career at IBM, Michael has demonstrated exceptional performance:

• Outpaced revenue targets by 145% in his role as Cloud Solutions Business Development Executive.1
• Received numerous awards, including the IBM One Hundred Percent Club and Eminence and Excellence Award for exceptional performance in 2015.1
• Participated in Business Value Assessments to demonstrate ROI for Digital Experiences Solutions.1
• Completed the IBM Summit for Experienced Professionals program, focusing on sales education and enablement.1

Skills and Approach

Michael is known for:

1. Developing extensive executive and senior management relationships with clients.
2. Collaborating with clients, sales teams, and business partners to analyze and understand long-term goals.
3. Providing solutions that produce results and add value to businesses.
4. Delivering workshops, product demonstrations, technical education, and proof of concepts to showcase product value.1

Michael's passion lies in helping others become successful by leading and lending his expertise in all aspects of the sales process. His approach combines strategic thinking with practical implementation to ensure client satisfaction and retention.1