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Michael Conrad
Service Management MIM , ITSM, ITIL, Service Delivery, Change, Problem, Operations
Michael Conrad is an experienced professional currently serving as the Major Incident Manager at CommonSpirit Health.1 He has been in this role since May 2022, based in the United States.1
Professional Background
Michael has a diverse background in IT service management and client delivery:
Previous Roles::
- Service Management MIM at Unisys (February 2021 - May 2022)
- Senior Consultant (Freelance) specializing in ITIL challenges and ITSM changes (August 2015 - April 2022)
- Change Problem & Incident Management at Early Warning® (February 2020 - June 2020)
- Transition & Transformation at Milestone Technologies, Inc. (April 2019 - December 2019)
- Service Availability Manager at IBM (June 2018 - March 2019)
- Senior Service Delivery Manager at APL Logistics (August 2017 - May 2018)
Expertise
Michael's expertise includes:
- Client Delivery
- Service Management
- Change Management
- Problem Management
- ITIL (Information Technology Infrastructure Library)
- ITSM (IT Service Management)
- Major Incident Management
His experience spans various industries, including healthcare, finance, and logistics.1
Current Role
As a Major Incident Manager at CommonSpirit Health, Michael is responsible for overseeing and managing significant IT incidents that could impact the organization's operations.2 This role likely involves coordinating responses to critical issues, facilitating communication between different teams, and ensuring swift resolution of major incidents to minimize disruption to healthcare services.
Michael's LinkedIn profile demonstrates a strong track record in IT service management and a progression through roles of increasing responsibility in major corporations.1
