Paul Morris

Paul Morris is a Senior Services Analyst specializing in IT Service Management (ITSM) and Knowledge Management at Exelon, a position he has held since October 2023. His career at Exelon has been marked by several significant roles, including:

• IT Manager - ServiceNow (February 2022 - August 2022): In this role, he managed a team responsible for the daily operations and development of the ServiceNow platform. He played a crucial part in ensuring the platform's efficiency and alignment with business requirements, particularly during the organization's divestiture process.

• Sr. Services Analyst - ITSM and Knowledge Management (January 2021 - February 2022): He created and implemented a comprehensive Knowledge Management framework, enhancing the quality and accessibility of information within the organization.

• Lead IT Analyst - Service Desk Transition Project (December 2019 - January 2021): Paul designed an onboarding program that facilitated remote access for new employees during the COVID-19 pandemic, significantly improving user experience and reducing service desk workload.

His earlier roles at Exelon included positions focused on IT Asset and Configuration Management, where he contributed to the upgrade of ServiceNow and trained staff on best practices related to incident management.

Paul holds a background in coaching from iPEC Coaching and has over 500 connections on LinkedIn, indicating a robust professional network.1