Anthony I'Anson

Anthony I'Anson is an experienced Major Incident and Problem Manager with over 20 years of service desk experience, excelling in service management and service desk operations.

Known for his highly-motivated, results-driven approach, Anthony has a strong track record of delivering exceptional service to a diverse client base.

His communication skills, both written and verbal, coupled with his ability to excel under pressure, enable him to navigate challenging scenarios and achieve successful outcomes.

Skilled in building relationships with team members, stakeholders, and external partners, Anthony is a proficient problem solver with expertise in analytical, troubleshooting, and conflict resolution.

With a background in Major Incident Management, Problem Management, and Account Management, Anthony is well-versed in service level agreements, change management, service delivery, and the Service Integration and Management (SIAM) model.

Throughout his career, he has held key roles at reputable organizations such as Cleveland Police, Atos, Frank Recruitment Group, DXC Technology, and HP Enterprise Services, where he served as a Service Desk Team Leader and IMAC Team Leader.