Mark Killick

Mark Killick is a dedicated Customer Advocate, Strategist, Change Agent, Communicator, and Influential Leader with a robust background in Customer Service & Contact Center Leadership, Quality, Continuous Improvement, Business Process Redesign, Lean & Six Sigma.

With a commendable track record in supporting large corporations and startups across various industries, Mark focuses on driving results by prioritizing Customer, Process, and Operational Excellence.

He has accumulated extensive international exposure, allowing him to effectively address diverse business and customer needs from different cultural perspectives, fostering productive dialogues that yield optimal outcomes.

Mark's specialties include Customer Service, Customer Advocacy, Call Center Management, Technical Support, LEAN & Six Sigma, Quality, Change Management, Business Process Optimization, Leadership, Decisive/Innovative Decision Making, as well as Teaching, Coaching & Mentoring.

His educational background comprises studies in Business and Finance, Veterinary Assistant, Management & Business Administration, and Management from institutions like Dacorum College, Harper College, Northampton University, and University of Luton.

Mark Killick has held key positions in renowned organizations including Senior Vice President at Shipt, Vice President, Care at Instacart, Vice President, Care at Grubhub, Director roles at Grainger and Motorola Solutions Inc., and various managerial positions at Motorola Inc., Motorola UK Limited, Motorola Ireland Ltd, RAM Mobile Data Ltd, and Siemens Communication Systems Ltd.