Mark Killick

Mark Killick is a seasoned Customer Experience and Operations Leader with an impressive career spanning multiple prominent organizations. Currently serving as the Senior Vice President of Experiential Operations at Shipt, he brings extensive expertise in customer service, leadership, and organizational transformation.

Professional Background

Mark has held key leadership positions in renowned companies, including:

• Senior Vice President at Shipt
• Vice President of Care at Instacart
• Vice President of Care at Grubhub
• Director roles at Grainger and Motorola Solutions Inc.

Leadership Philosophy

Killick is recognized as a dedicated Customer Advocate and Change Agent who focuses on:

• Driving results through Customer, Process, and Operational Excellence
• Prioritizing employee connection and engagement
• Fostering innovative leadership strategies

Unique Leadership Approach

He actively maintains strong connections with his team through:

• Bi-monthly "Ask Me Anything" sessions
• Alternate month all-hands meetings
• A dedicated "Bark at Mark" email for direct employee communication

Professional Expertise

Key Specialties::

• Customer Service
• Call Center Management
• Technical Support
• LEAN & Six Sigma
• Change Management
• Business Process Optimization
• Leadership Development

Educational Background

Killick's education includes studies in:

• Business and Finance
• Management
• Business Administration

Institutions attended include Dacorum College, Harper College, Northampton University, and University of Luton.12