Lssmbb Norman Pipitone

Norman Pipitone is a seasoned professional with a Bachelor's degree in Economics & Business Administration and Lean Six Sigma Master Black Belt certification.

With over 15 years of experience in management consulting, Norman has a proven track record of successfully leading Transformation Programmes in more than 25 countries across 4 continents.

From January 2020, he has been serving as the Vice President Transformation and Enterprise PMO as well as the Vice President Commercial Transformation at Qatar Airways.

In this role, Norman is responsible for overseeing the delivery of QR Group's transformation strategy, managing projects, risks, and inter-dependencies, and ensuring the realization of projected benefits through business transformation and re-engineering initiatives.

He also leads the Enterprise Project Management Office (PMO) and Change Management team to maintain momentum and integrity throughout the program of change.

Prior to his current position, Norman held key roles at Cathay Pacific Airways, where he served as the Head of Enterprise Transformation and the Head of Lean Programme.

During his tenure, he spearheaded the setup of a Lean Programme department, drove Global Process Transformation, and implemented Lean and Continuous Improvement methodology to enhance customer experience and drive culture change initiatives.

Norman's expertise extends to his time as a Global Lean Senior Manager at Atos International, where he developed and implemented Lean Six Sigma programs in the Central East Europe region.

He has also worked with renowned organizations such as Accenture, Cap Gemini, and Siemens, gaining valuable experience in consultancy and business analysis.

Fluent in English, Spanish, and Italian, Norman is a proud mentor at the Hong Kong Federation of Business Students (HKFBS) and a sought-after speaker at Operational Excellence (OPEX) Conferences.

His mentoring and coaching have contributed to the growth of 100+ change leaders and significant revenue growth opportunities and bottom-line improvements.