Meet Mariana Belchior, a seasoned professional in the SaaS computer software industry with a career spanning 12 years. She holds a Master of Arts (MA) in Master of Marketing Management from the renowned Escola Superior de Propaganda e Marketing and a Bachelor of Business Administration from the prestigious Pontifícia Universidade Católica de São Paulo. With a passion for customer success, care, and experience, Mariana boasts impressive knowledge and expertise in consumer relationship, sales operations, business strategy, and development. She has held several leadership and managerial roles, including Head of Customer Success and Support at Great Place to Work® Brasil, Head of Customer Success at Convenia, Customer Success Team Manager at Linx, and Sales Operation Team Lead at TOTVS, among others. Mariana's strengths include human-first leadership, strong communication skills, cross-functional management, attention to detail, results-oriented, and a potential to learn and adapt quickly. Her experience working with renowned brands such as TOTVS, The Coca-Cola Company, and Walt Disney World has catapulted her career to greater heights. Mariana aims for high impact and legacy in all that she does, making her a valuable asset to any organization.