Mariana De Marchi, CCXP

Mariana De Marchi is a Certified Customer Experience Professional (CCXP) currently serving as the DTC Customer Experience Manager at Samuelsohn Ltd. She is recognized as one of the few CCXPs in Brazil and has over 15 years of experience in customer care and customer experience management.

In her role at Samuelsohn Ltd., she focuses on optimizing customer and user experiences, leveraging her extensive background in the field. Mariana is actively engaged in the customer experience community, as evidenced by her participation in events like Global CX Day.12