Maja Jovanovic

Maja Jovanovic is a highly accomplished portfolio manager at ServiceNow, focusing on creating innovative services tailored to enterprise customers using market research and data analysis.

In her role, she oversees the entire service lifecycle, from ideation and strategy development to feature prioritization, marketing, and sales, working closely with various internal stakeholders for seamless execution.

Maja's expertise lies in project management, product training, business and requirements analysis, software integration, and business process analysis among other areas.

She holds a Bachelor's degree in Computer Science, Mathematics, and Computer Science, along with an Executive MBA in Business Administration and Management from the University of Technology Sydney.

Throughout her career, Maja has demonstrated exceptional skills in strategy development, market research, customer communication, branding, and pricing, contributing significantly to the success of her projects and earning accolades like the Best CSAT Award in 2017.

Her achievements include creating the Upgrade Deployment Service to streamline upgrades, leading digital transformation projects for major clients, and pioneering the UX team at ServiceNow.

Maja's passion for engaging with customers and industry peers has led her to speaking opportunities at various events like Knowledge, Now@Work, and PEAK.

Her impressive track record and dedication have resulted in five well-deserved promotions within her current organization.