Cape Cod Academy

Hofstra University

Business Pro at Apple

Farmingdale, New York, United States

Century 21 American Homes

Licensed Sales Associate

Actively lead initiatives to grow account sales and client-base with client relations development and CRM, marketing, product knowledge and introductions, training programs, KPI and metrics, client relations building, engagement and service.

-  Developed innovative strategic business development plans that increased sales YOY, and transitioned accounts from retail level account management to corporate level management.
-  Cultivated, built, and developed relationships with key client-base of contacts, including notable clients to grow pipeline of sales while utilizing CRM approach to exceed set targets and goals.
-  Leveraged key expertise with mobility adoption, business transformation, SME skills, technology trends and challenges to provide optimal solutions across ecosystem platform, engage customers, and grow long-term accounts.
-  Negotiated contacts with array of customers to improve margins and meet their needs and demands.

Apple

Business Pro

Douglas Elliman Real Estate

Licensed Real Estate Salesperson

Acted in a sales and training role at retail location with business development, strategic planning, demos, presentations, client relations development, product knowledge, employee training, customer engagement/service and CRM.

-  Led efforts to innovate and develop new customer engagement strategy and approach to drive Apple Pay usage.
-  Spearheaded initiatives to promote employee development through mentorship of multiple peers in their transition of positions that led to increased sales, improved metrics, and higher satisfaction/service results.
-  Developed and implemented Mac sales strategy with growth plan focusing on product knowledge, service, and payment options that increased sales.
-  Performed detailed review/analysis of customer satisfaction and invoked plan that elevated YOY CS numbers.
-  Drove team with strategy to increase holiday sales that resulted in exceeding revenue goals YOY.

Proficiency in technology, particularly Apple products, and the ability to quickly learn about new products. Proven experience in sales and technology solutions, as well as in developing customer loyalty. Ability to consistently deliver exceptional customer experiences.

Expert

Charged with deliverables to grow and expand accounts and revenues through new business development, client relations development, negotiations, service, engagement, networking and use of CRM tool to meet sales and revenue goals.

-  Built strong relationships with customers while leveraging engagement and CRM tool to increase leads and prospects.
-  Trained, coached, and mentored new hires to fill gaps in skills with customer engagement and approach to drive sales.

Business Expert

Customer Service
Customer Experience
Lead Generation
Solution/Product Recommendation

Specialist

Built the social media profiles to encourage participation of all generations.
Developed and maintained the BLT web site.

Lloyd Gould