Lisa Martin

Lisa Martin is a dedicated Global Delivery Lead with a strong background in recruitment, ITIL service delivery, SLA management, financial management, contract negotiation, and client care.

She excels at fostering positive relationships with resolver groups, management, and customers to establish partnerships that focus on end-user satisfaction.

Lisa thrives in challenging environments, balancing exceptional customer service with financial performance.

Her experience includes working both independently and collaboratively within diverse teams, demonstrating self-discipline, motivation, effective communication, and delegation skills.

Lisa's key specialties encompass ITIL, Service Level Management, People Management, and Customer Service and Relationships.

She completed a P.G.C.E. in Primary Education at St Mary's University, Twickenham, and holds a B.Sc. in Biological Sciences with a focus on Animal Physiology from the University of Leicester.

Lisa's professional journey includes pivotal roles at prestigious organizations like Microsoft, DXC Technology, HP Enterprise Services, and BP.

She has served in various capacities such as Senior Customer Success Account Manager, Technical Account Manager, Global Account Run Lead, Account Service Delivery Manager, Account Delivery Executive, Service Desk Manager, Service Delivery Manager, and School Teacher.