Lisa Martin

Lisa Martin is a Senior Customer Success Account Manager at Microsoft, currently based in Thornton, England. She has been in this role since August 2020, following a position as a Technical Account Manager at Microsoft from May 2019 to August 2020. Her professional background includes significant experience in IT service delivery, client care, and financial management, particularly within the ITIL framework.

Professional Background

• Current Role: Senior Customer Success Account Manager at Microsoft (August 2020 - Present)
• Previous Roles:
  • Technical Account Manager at Microsoft (May 2019 - August 2020)
  • Global Account Run Lead at DXC Technology (September 2017 - August 2020)
  • Various positions at HP Enterprise Services, including Service Desk Manager and Service Delivery Manager (2003 - 2020)

Skills and Expertise

Lisa specializes in:

• ITIL Service Level Management
• People Management
• Customer Relationship Management
• Contract Negotiation

She is known for her ability to build strong relationships with clients and resolver groups, ensuring effective communication and collaboration to enhance customer satisfaction and operational performance. Her achievements include successfully managing high-profile contracts and improving service delivery metrics significantly.

Education

• B.Sc. in Biological Sciences: Animal Physiology from the University of Leicester (1990 - 1994)
• P.G.C.E. in Primary Education from St Mary’s University, Twickenham (1994 - 1995)

Lisa's diverse experience and commitment to customer success make her a valuable asset in her current role at Microsoft.1