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Sofie Churchill
Customer Success Manager at Marqeta, Inc
Sofie Churchill is an Enterprise Key Account Manager at Marqeta, Inc., based in York, England, United Kingdom.1 She has extensive experience in the payments industry and a strong background in customer success and service delivery.
Churchill's career progression at Marqeta includes:
- Enterprise Key Account Manager (July 2022 - Present)
- Customer Success Manager (May 2021 - August 2022)1
Prior to joining Marqeta, she held several positions in the financial services sector:
- Service Delivery Manager at TSYS (May 2016 - May 2021)
- Client Service Manager Associate at J.P. Morgan (August 2013 - April 2016)
- Global Trade Client Services at J.P. Morgan (January 2008 - August 2013)
- Customer Service Manager at Nationwide Building Society (August 2006 - November 2007)1
Churchill is ITIL certified, having obtained the ITIL Foundation Level certification in September 2016 and the ITIL Continual Service Improvement (ITIL-CSI) certification in September 2019.1 She has demonstrated expertise in managing enterprise key accounts, delivering excellent client service, and driving service improvements.
In her current role, Churchill has been involved in various initiatives at Marqeta, including hosting livestream events such as "Crossing the Pond: Mastering your Card Program Launch in new geographies"2 and participating in discussions about critical relationships in card program success.3
