Kiran Kumar

Kiran Kumar is a seasoned professional with a strong background in leading digital customer experience (CX) transformations for prominent companies like Safeway, Albertsons Companies, Petco, and World Market.

Kiran has a proven track record of building personalized experiences for millions of users, overseeing site and app developments, and creating innovative e-commerce platforms.

With significant expertise in areas such as digital transformation, P&L management, CRM lifecycle development, product management, and business optimization, Kiran has provided impactful decision-making and analytical support for multi-billion dollar business groups.

He holds an MBA in Finance and General Management from the University of California, Berkeley, Haas School of Business, a B.Tech in Electronics and Communication from the Indian Institute of Technology, Madras, and an M.S in Electrical Engineering from The University of Texas at Austin.

Kiran Kumar has held key leadership positions like Vice President of Marketing at World Market, Vice President Loyalty at Safeway, and Group Vice President of Digital Product Management and Operations at Albertsons Companies.

Throughout his career, Kiran has demonstrated a strategic focus on driving growth, enhancing customer retention, and leveraging Martech platforms to deliver exceptional CX solutions.

His roles have also involved advising organizations, serving on customer advisory boards, and overseeing financial planning and analysis functions.

Kiran's expertise spans diverse areas including digital commerce, loyalty programs, CRM strategies, and analytics, making him a versatile leader with a comprehensive skill set in optimizing business operations and enhancing customer experiences.