Josh Thornbrugh

Josh Thornbrugh is an accomplished professional with a wealth of experience in managing diverse teams across various roles in service organizations.

His expertise spans sales analysis, reporting, payroll management, customer service, vendor relations, and third-party partnership management.

Josh excels in staff recruitment, training, scheduling, management, and performance evaluation, with a particular talent for training service staff on diagnosis, repair, and vendor partnership programs.

He is well-versed in the service lifecycle, change control at the enterprise level, and is proficient in ITIL, HTML5, CSS3, Agile (Scrum), Lean UX, Google Sprint, and User-Centered Design methodologies.

Josh Thornbrugh's educational background includes certificates in ITIL Foundations, Management Information Systems from Kansas State University, and UX & UI Design from Ironhack.

His professional history includes roles as the IT Client Services Manager for North America at Danaher Corporation, Territory Services Manager, and District Services Manager at Best Buy.