Tim Hussey

Tim Hussey is a seasoned Customer Success Leader, boasting more than twenty-four years of experience in the realm of global IT services and strategies.

His leadership style is defined by a strong emphasis on efficient service delivery and continuous enhancement across various IT functions, managing a diverse team consisting of architects, engineers, subject matter experts, developers, and third-party collaborators.

Tim has a proven track record of driving impactful change, achieving cost efficiencies, and enhancing service quality within high-stakes environments including Financial Services, Manufacturing, Transport, Health, and Outsourcing sectors.

Notable core competencies of Tim include Customer Success, Value Realisation, Business Operations, Programme & Engagement Management, Service Management, Service Delivery, Service Operations, Network Operations & Delivery, Service Improvement & Consultancy, Infrastructure Management, and Service Processes & Principles (ITIL).

He pursued studies in Banking at Filton Technical College and currently holds the position of Director, EMEA & APJ Customer Success at ServiceNow.