Jon Smith

Jon Smith is a seasoned professional with over two decades of experience in leading various post-sale functions in both startups and Fortune 50 companies.

He has a strong background in managing Customer Support, Customer Success, Customer Experience, Customer Education & Training, Sales, Revenue Operations, Analytics, IT, Strategic PMO, and Facilities teams.

Jon has a track record of scaling teams, driving operational excellence, and achieving industry-leading retention, CSAT, and NPS scores for companies like Mailchimp, Calendly, and The Home Depot.

His expertise lies in building CX and Sales teams from the ground up, developing strategies for team success, and fostering a positive work environment that has led companies to be recognized on Best Places to Work lists.

Outside of his professional endeavors, Jon serves as the Chair of the Board at BeLoved Atlanta, a non-profit focusing on rehabilitating women victims of addiction and forced prostitution.

He holds a degree in Communication as well as studies in Economics and Finance from Kennesaw State University.

Jon has founded and held leadership positions in organizations such as Frame & Form, Gem City Ventures, Riverside.fm, cove.tool, Calendly, Mailchimp, and The Home Depot.