John R. DiJulius III
John DiJulius is an internationally recognized consultant and best-selling author who is highly regarded as the leading authority on providing world-class customer experience. He has worked with an array of prestigious organizations such as Nordstrom, Starbucks, Marriott Hotel, Lexus, PwC, Harley Davidson, Progressive Insurance, Chick-fil-A, Nestle, and many others.
John is an entrepreneur who has built two highly successful companies from the ground up, namely John Robert's Spa, which has multiple upscale locations in Cleveland, and The Di-Julius Group, a consulting firm focused on creating a customer service revolution aimed at transforming businesses.
His expertise lies in world-class customer experience consulting, keynote presentations, customer service training, and certification aimed at increasing customer retention, higher average ticket pricing, more referrals, minimal advertising expenditure, higher sales growth, happier employees, having more brand evangelists versus brand terrorists, making prices less relevant, and becoming recession-proof.
John is also an author of two best-selling books and a regular Twitter user who consistently provides valuable advice on customer service and experience. His extensive education includes Business Marketing studies at Cleveland State University and a Business Administration Marketing degree from Villa Angela - St. Joseph High School.
