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Jesus Caldeiro
Director, Customer Experience and Channel Performance at Ipsos
Jesús Caldeiro is the Director of Customer Experience and Channel Performance at Ipsos, where he plays a pivotal role in designing and managing customer experience strategies. His responsibilities include implementing a "client first" approach within the organization, which focuses on enhancing customer satisfaction and loyalty through effective program management.23
Caldeiro has a strong background in market research and consultancy, with extensive international experience. He has been involved in various initiatives aimed at improving customer engagement and optimizing service delivery across different sectors.4 His expertise encompasses the analysis of customer feedback and the development of strategies that foster emotional connections between brands and their customers.12
In addition to his work at Ipsos, Caldeiro actively participates in industry discussions, contributing insights on the importance of understanding customer needs and behaviors to drive business success.1
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