Vanessa Choy

Vanessa Choy is the Vice President of Customer Experience at Ipsos, a global market research and consulting firm.2 In her role, she leads teams of research and insights experts to help Ipsos' clients achieve excellence in customer experience.2

Based in the Greater Chicago Area, Vanessa brings significant experience in the field of customer experience and market research.34 Her professional background includes previous positions at other companies, though specific details about her prior roles are not provided in the available information.3

Vanessa holds a degree from Cornell University, which likely contributes to her expertise in her current position.4 As a Vice President at Ipsos, she is involved in driving CX (Customer Experience) transformation for the company's clients.4

In her work, Vanessa appears to be focused on leveraging research and insights to improve customer experiences across various industries. She has contributed to publications on topics such as the use of generative AI in healthcare, demonstrating her involvement in cutting-edge areas of customer experience research.15