Jeff Wiles

Cloud Expert helping to build better CX for my clients and their customers

Jeff Wiles is a seasoned professional known for his expertise in driving revenue, enhancing efficiency, and reducing costs for organizations in customer-facing industries by facilitating the transition to Genesys Cloud.

With a background in multi-channel and Omni Channel customer-facing applications, Jeff excels in evangelizing both emerging and core cloud technologies. He specializes in various areas such as Speech Analytics, Analytics, Social Commerce, CX, CRM, and Customer Experience.

Jeff is a subject matter expert in integrating call center operations, web services, social media, and data technologies to benefit not only his clients but also their customers. His broad skill set encompasses areas like Back Office Automation, Speech and eCommerce applications, and Telecom solutions like SIP, CTI, IVR, and UC.

His professional journey includes roles at reputable companies such as Genesys, Convergys, ShopIgniter, Inc., Tuvox Inc., Verizon, MCI, Fingerhut, and Edify Corp. These roles have equipped him with extensive experience in sales, marketing, channel management, and strategic solutions.

Jeff's educational background includes a BA in Economics from the University of Colorado Boulder, along with a strong foundation in College Prep from Barrington HS and Aptos High School.