James Dodkins

James Dodkins is a prominent figure in the customer experience (CX) industry, currently serving as the Director of Content Marketing at Pegasystems since May 2023.1 He is widely known as "The Customer Experience Rockstar" and has built a reputation as a dynamic keynote speaker and CX influencer.1

Career Highlights

At Pegasystems::

• Director of Content Marketing (May 2023 - Present)
• GTM Excellence, Customer Service & Sales Automation Director (April 2022 - May 2023)
• CS Ambassador (June 2021 - April 2022)1

Other Notable Roles::

• Rockstar Keynote Speaker (January 2018 - Present)
• Host of Amazon Prime's "This Week in CX" (January 2019 - January 2020)
• Principal Consultant & Board Member at BP Group (September 2016 - December 2018)1

Expertise and Contributions

James Dodkins is recognized for his unique approach to CX, blending his background as a former award-winning rockstar with his expertise in customer experience.1 He offers high-energy, entertaining keynotes that incorporate musical elements, making him stand out in the industry.1

As the UK's #1 CX Influencer, Dodkins shares insights, frameworks, and mindsets to help organizations improve their customer experience strategies.1 His work involves advocating for customers and developing strategies to maximize customer acquisition, retention, and profitability.1

Media Presence

Dodkins has maintained a strong media presence in the CX field:

• Host of "This Week in CX" on Amazon Prime
• Featured in various podcasts and interviews discussing CX topics
• Active on social media platforms, sharing insights and engaging with the CX community2

Through his role at Pegasystems and his various speaking engagements, James Dodkins continues to shape the conversation around customer experience and drive innovation in the field.