Sign In
Get Clay Free →

Suggestions

    Roxana (Roxie) Strohmenger, CCXP

    Customer Experience Leader | CX Strategy, Design & Execution | VoC & Analytics | Journey Mapping | Change Management | I help amplify revenue, retention, & profitability with differentiated emotion-focused experiences

    Roxana (Roxie) Strohmenger, CCXP, is a renowned Customer Experience (CX) Change Maker known for leading impactful CX transformations tied to operational metrics and financials.

    With a background in psychology from William & Mary and Florida State University, she has excelled in architecting CX visions, strategies, and execution programs focused on emotional connections that drive revenue growth and cost reduction.

    Roxie has built and led high-performing global CX teams, earned industry recognition such as the 2023 CX Leader Of The Year award, and contributed to groundbreaking publications on enhancing customer experiences.

    Her areas of expertise include Customer Experience Strategy, Customer Journey Mapping, Change Management, Process Improvement, Voice of the Customer (VoC) Programs, and more, showcasing her diverse skill set and leadership capabilities.

    Roxie's strategic goals, passion for customer-centricity, and ability to drive innovation have been instrumental in her career success, with achievements like accelerating business growth to $4B in bookings within 3 years and co-architecting the CX Index™ framework that led to significant revenue gains.

    As a dynamic speaker and servant leader, she has empowered professionals to reach their full potential and fostered organizational unity around customer experience excellence.

    With a proven track record in driving customer-focused transformations and a strong background in psychology, Roxie Strohmenger stands out as a visionary leader in the field of Customer Experience Management.

    She has held key roles at reputable organizations like UKG, Ultimate Software, and Forrester, where she spearheaded critical initiatives in CX Strategy, Enablement, and Execution, leaving a lasting impact on the industry.

    Roxana (Roxie) Strohmenger, CCXP
    Get intro to Roxana (Roxie)
    Add to my network

    Location

    Miami, Florida, United States