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James Barnes
Planning, BPO & CX Design Expert | Innovation With Analytics & Reality
James Barnes is an experienced Workforce Management (WFM) Consultant working as a freelancer. Based on the available information:
Professional Background
James Barnes is an innovative Forecasting & Planning Specialist with extensive experience in several key areas:
- Analytics
- Digital Solutions
- Outsourcing
- Workforce Management
- Process Improvement
He has a strong background in customer contact and specializes in WFM implementation and consulting.12
Career Highlights
- Currently works as a freelance WFM Consultant
- Previously held the position of WFM Consultant (EMEA) at QPC, where he worked with NICE/IEX systems
- Has experience as a Director at ZEN-RP WFM Implementation and Consulting2
Expertise
James Barnes is known for his expertise in:
- Sourcing and implementing workforce management solutions
- Providing tips on selecting the right tools for WFM success
- Customer contact specialization
- Demonstrating passion for WFM technologies and processes
Online Presence
Apart from his LinkedIn profile, James Barnes is also associated with WFM Capital, where he contributes his expertise as part of a group of WFM experts. This platform brings together specialists with knowledge in various planning software systems, including Verint, Calabrio, NICE WFM (IEX), and Aspect.3
James Barnes appears to be a well-respected professional in the WFM field, offering his services and insights as a freelance consultant to help organizations optimize their workforce management processes and technologies.
