Hugh Donovan

Hugh Donovan is an accomplished professional with a diversified educational background and a wealth of experience in project management, customer experience, quality assurance, and client support.

Hugh holds a QQI Level 6 Certificate in Training Delivery and Evaluation with Distinction from The Open College, demonstrating his expertise in providing top-notch training solutions.

Furthermore, Hugh has a PRINCE2® Foundation Certificate in Project Management from Cenit College, showcasing his proficiency in project management methodologies.

His educational pursuits also include a Diploma of Higher Education in Linguistics and Psychology from The Open University, highlighting his interdisciplinary skill set.

Hugh has completed the High Performance Teams Programme at the Irish Management Institute, equipping him with the knowledge to lead and nurture high-performing teams.

Moreover, he obtained a Diploma in Employment Law with Distinction from Dublin Business School, underscoring his understanding of legal complexities in the employment sector.

His dedication to continuous learning is evident from his completion of the IMI Frontline Management Programme and Business Management, Marketing, and Finance courses from reputable institutions like Irish Management Institute and The Open University Business School.

In terms of professional experience, Hugh Donovan currently serves as a Project Manager in Technical Support Operations at ServiceNow, where he leverages his skills to drive operational excellence.

Previously, he excelled as a Project Manager for Customer Experience at Valant, showcasing his ability to enhance customer satisfaction and loyalty.

His tenure at Yahoo saw him take on various roles, including Customer Experience Team Manager, Quality Assurance Specialist, Knowledge Centered Support (KCS) Coach, and Tier 3 Customer Care Specialist for UK, French, and Spanish markets, reflecting his versatility and adaptability.

Hugh's experience as a Client Specialist at Peninsula Ireland further demonstrates his capacity to deliver personalized solutions and ensure client satisfaction.

With a solid educational foundation and extensive professional background, Hugh Donovan is a seasoned professional well-equipped to excel in challenging roles across different domains.