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    Josh Zamora

    Director of Customer Success Advocacy at ServiceNow

    Josh Zamora is a customer success professional with over a decade of experience, best known for his role as Director of Customer Success Advocacy at ServiceNow until August 2022.13 His LinkedIn profile under the username joshzamora reflects his transition to Hostaway after leaving ServiceNow.2

    Career Overview

    • ServiceNow Tenure: Joined ServiceNow in early 2020, shortly before the COVID-19 pandemic forced remote work. He focused on mentoring and coaching teams, emphasizing leadership without ego and fostering collaborative success.1
    • Transition to Management: Advocated for shifting from individual contributor roles to leadership, prioritizing tactical and strategic 1:1 meetings to drive team growth.1
    • Pre-ServiceNow Experience: Worked in project management, account management, and implementations before entering customer success.1

    Key Contributions

    • Leadership Philosophy: Stressed that managers should prioritize team success over personal recognition, viewing employee growth (even externally) as a managerial responsibility.1
    • Industry Engagement: Actively participated in customer success events and discussions, including speaking engagements at conferences like the 2021 Customer Success Summit.4

    Current Status

    After leaving ServiceNow in 2022, Zamora transitioned to Hostaway, where he continues to leverage his customer success expertise.23 His LinkedIn activity highlights ongoing advocacy for leadership development in the field.45

    Highlights

    From individual contributor to management: a Customer Success ...

    Related Questions

    What are Josh Zamora's key achievements at ServiceNow?
    How did Josh Zamora transition from individual contributor to management?
    What advice does Josh Zamora give for becoming a customer success leader?
    What are Josh Zamora's thoughts on mentoring and coaching in customer success?
    How has Josh Zamora's career evolved over the past decade?
    Josh Zamora
    Josh Zamora, photo 1
    Josh Zamora, photo 2
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    Location

    San Diego, California, United States