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Jessica Kinghorn, CCXP, PMP
Helping companies improve customer and member experience through customer-centric business strategies that align leadership and your team to increase customer satisfaction.
Jessica Kinghorn is a customer experience and organizational strategy consultant who is the principal consultant at Kinghorn Strategy.16 She has over 15 years of experience in customer experience, strategy, and project management.2
Professional Background
Jessica holds the following certifications and credentials:
- Certified Customer Experience Professional (CCXP)
- Project Management Professional (PMP)2
Her areas of expertise include:
- Customer experience design
- Member experience
- Organizational strategy
- Product engagement
- Storytelling and communications4
Current Role
As the principal consultant at Kinghorn Strategy, Jessica helps companies and organizations build their customer experience, member experience and organizational strategies.6 She focuses on empowering Customer Success professionals and is described as a:
- Content Creator
- Outcomes Coach
- Facilitator
- Speaker3
Previous Experience
Prior to founding Kinghorn Strategy, Jessica held roles including:
- Director of Community Engagement at an organization (specific company not mentioned)
- Customer Experience and Organizational Strategy Consultant at Kinghorn Visual
- Member Experience Director at YPO57
Jessica is known for being an energetic, forward-moving, and action-oriented leader with a track record of repeated success throughout her career.24 She leverages her unique blend of customer experience, strategy and project management skills to help organizations improve their customer and member experiences.
