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Hari Vats
Knowledge Management Specialist at ServiceNow - Product Management I Certified - KCS v6 Practices I CSA
Hari Vats is an seasoned IT professional with over 13 years of extensive experience in various IT domains including Knowledge Management(KCS), Service Management(ITSM), Product Management, Process Consulting, and Operations Management.
He specializes in implementing Knowledge Centered Service Practices, conducting Process Consulting, and defining tools requirements to enhance operational processes in line with industry best practices.
Hari excels in Incident and Problem Management, focusing on customer satisfaction and operational efficiency, with a proactive and predictive approach towards issue resolution.
With a strong technological background in operations and service delivery, Hari has hands-on experience in managing post-incident efforts to identify root causes and improve service quality.
He is a skilled leader known for inspiring and empowering teams to overcome challenges, drive growth, and achieve organizational goals.
Hari has a track record of effectively escalating incidents to executive management, drafting comprehensive incident alerts, and conducting thorough Post-Incident Reviews to drive continuous service improvement.
He has a strong focus on automation, having worked on several Robotic Process Automation (RPA) projects and gaining hands-on experience with tools such as Blue Prism.
Hari is certified in KCS v6 Practices and Trainer certified, as well as holding an ITIL Intermediate certification.
He holds a Master of Business Administration (MBA) with a specialization in Information Technology Project Management from Delhi School Of Management, Delhi Technological University, and a Bachelor's degree in Electrical and Electronics Engineering from Kurukshetra University.
Hari's professional journey includes roles such as Sr Staff Knowledge Management Specialist - APJ at ServiceNow, Operations Lead Knowledge Management at Ericsson, OPs Lead/Subject Matter Expert (SME) - Incident Management at Ericsson, System Support Analyst at TSYS Card Tech Limited, and Subject Matter Expert/Incident Coordinator/Test Analyst at Mahindra Satyam.
