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Lynda King
Director Knowledge Management at ServiceNow - Works for You
Lynda King is a trusted advisor with extensive experience in implementing CRM technology and Knowledge Management systems to enhance productivity, customer value, and employee engagement.
She is a key supporter of the Maher Ashram in Pune, India, a home to over 1,000 orphaned children and 500 homeless individuals.
With a background in operational leadership, Lynda has led global technical support operations for mission-critical applications.
Recognized for her attributes as a pioneer and teacher, Lynda's strengths include being strategic, a maximizer, an arranger, responsible, and well-connected.
As a Certified Freedom Coach in the Cynthia James program, Lynda has also contributed to the book 'I Choose Me'.
Her specialties include ServiceNow Knowledge, Knowledge Management using KCS, Salesforce Service Cloud Consultant, Salesforce Knowledge, Salesforce Admin, COVEO, Global Support Operations Management, staff development, and Certified Freedom Personal Coach.
Lynda's educational background includes studies at Burke High School and Nebraska Wesleyan University, where she obtained a Bachelor of Science in Business Accounting.
Her professional journey includes roles such as Director of Knowledge Management at ServiceNow, former Sr. Manager at Salesforce, Lead Product Manager at ACI Worldwide, Director/Vice President at ACI Worldwide, and various other positions in prominent organizations.