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Gloria J.
SaaS Customer Success | Onboarding & Upsell | Sales Enablement | Strategic Sales & Relationship Growth
Gloria J. is an experienced Strategic Customer Success Manager in the SaaS industry for nearly a decade.
She excels in managing diverse portfolios, catering to various industries with unique technological needs.
Gloria is hands-on in client onboarding, overseeing implementation, handling technical inquiries, and addressing billing concerns.
She is adept at data analysis to identify trends, capitalize on upsell opportunities, and enhance product adoption.
Collaboration plays a vital role in Gloria's approach as she partners with cross-functional teams to leverage insights and enhance customer experiences.
Her expertise spans from pre to post sales, managing clients like Google and AWS, and she is committed to refining customer success strategies.
Gloria holds a Bachelor of Business Administration from the University of Phoenix and a Project Management Certificate from Portland State University.
Her professional journey includes roles at prominent organizations like Feed Media Group, Medallia, Hopin, and others across various industries.