Antoinette Salcedo

Antoinette Salcedo is the Manager of Customer Success Operations at Coursera, based in Mountain View, California. She has a strong background in customer success management, particularly within the Software as a Service (SaaS) industry. Her professional experience includes managing customer relationships and driving product adoption to enhance customer satisfaction and retention.

Salcedo is recognized for her expertise in operations and has achieved certifications in Gainsight, which is a platform used for customer success management. Her educational background includes a Bachelor's Degree in Communications, which supports her role in effectively engaging with customers and stakeholders.

In her current position at Coursera, she plays a pivotal role in ensuring that customers derive maximum value from the platform's offerings, thereby contributing to the overall success of the organization.1234