Gilles Durandisse

Gilles Durandisse is the Director of Field Service Operations at PlusOne Solutions, Inc., a position he assumed in August 2022.35 With over 18 years of experience in contact center operations, Durandisse brings a wealth of knowledge to his role.12

Professional Background

Durandisse's expertise lies in developing managers with a customer success mindset and a focus on process improvement.3 His extensive experience in the contact center industry has equipped him with valuable skills in client relations and operational management.

Career at PlusOne Solutions

Appointment:: PlusOne Solutions announced Durandisse's appointment as Director of Field Service Operations in August 2022.5 This move was seen as a significant addition to their team, given his extensive background in the field.

Responsibilities:: In his role, Durandisse is likely responsible for overseeing field service operations, which may include managing customer interactions, optimizing service delivery processes, and ensuring operational efficiency.

Previous Experience

Prior to joining PlusOne Solutions, Durandisse held the position of Graphic Call Center Manager at Teleperformance, USA.4 This role likely contributed to his extensive experience in contact center management and customer service operations.

Skills and Expertise

Given his background, Durandisse's areas of expertise likely include:

• Contact center management
• Customer service operations
• Team leadership and development
• Process optimization
• Client relations management

Gilles Durandisse's LinkedIn profile (username: gilles-durandisse-303880171) provides a professional platform where more details about his career progression and professional achievements can be found.4