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Michael Pace
Customer Service Executive, 2022 CCW Contact Center Leader of the Year, 2022 CCW Best Contact Center Culture Winner
Michael Pace is the President of the Northeast Contact Center Forum (NECCF), a non-profit organization dedicated to facilitating the exchange of ideas among contact center executives and managers in the New England region.12
In addition to his role at NECCF, Michael Pace holds the position of Vice President of Global Member Services and Operations at Virgin Pulse.24 He has a strong background in customer service and contact center management, with a focus on creating cultures of service success.
Some key points about Michael Pace:
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He is a principal consultant at The Pace of Service, his own consultancy that works with companies to build exceptional customer experiences.2
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Pace was named the 2022 CCW Leader of the Year, and under his leadership, the Virgin Pulse contact center won the 2022 CCW Best Culture award.2
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He describes himself as working at "the intersection of Customer Service, Social, BPM & Innovation".5
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Pace is known for his expertise in customer experience, leadership, and contact center operations.46
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His LinkedIn username is indeed pacemichael, as mentioned in the query.3
Michael Pace is regarded as a visionary leader in the customer service industry, known for his efforts to transform customer experiences and promote best practices in contact center management through his work with NECCF and various organizations.46
