University of Waterloo

University of California, Berkeley

Stanford University Graduate School of Business

Manager, User and Products Technology Team at Google

- Lead a team of amazing Architect Customer Engineers and help Silicon Valley based Startup organizations unleash the power of Google Cloud in the growth of their business.
- Drive Google Cloud adoption and build long term strategic relationships with our customers.
- Coach, mentor, support career growth, and enable a team of talented Customer Engineers to thrive.
- Manage, onboard, mentor, and coach new graduates into Google Cloud’s Technical Resident program which brings in 20+ hires annually. 
- Identify top talent and ensure DEI as a core member of the Google Cloud Technical Resident Hiring Committee and Organizer. 
- Promote a high-performing and innovative culture by caring for the team and ensuring their well-being.
- Achieved 127% weighted attainment in 2022 and achieved 211% weighted attainment in 2021.

Google

Customer Engineering Manager, Google Cloud Startups

- Oversee a multi-million dollar portfolio of 10+ Class A properties in California, Nevada, and Texas totaling 
- Personally handle all aspects of residential real estate from acquisition, selling, negotiations, and property management.

Self-employed

Real Estate Investor

- Oversee the operations of premium short term furnished properties in Silicon Valley ($XX Million portfolio).
- Hosted 1,000+ guests from around the world and achieved AirBnB SuperHost status 40 consecutive quarters.
- Experienced in AirBnB Rental Arbitrage, Short Term, Medium Term, and Corporate rentals.
- Coached and mentored multiple people in successfully running their business, managing their AirBnB properties, managing a portfolio of multiple properties.
- See my 5 star reviews: https://www.airbnb.com/users/9652461/listings

eco-Executive Furnished Homes

Founder and Chief Operating Officer

- Managed a team of Product Managers who drive the direction of enterprise-wide tools to streamline and improve operational efficiency. Tools include, Quality Review, Vendor Performance Tracking, Task and Agent management, and more.
- Resolved complex operations, processes and systems. Identified gaps or shortcomings and drive automation and workflow improvements
- Defined vision, developed strategic objectives and key results, planned resources and head count, and prioritized execution of business deliverables
- Advised and partnered with various teams across Google
- Led the recruitment, coaching, well being, and full-time conversion of MBA interns for User and Products Team
- Provided coaching, mentorship, and performance management for direct reports and under-represented groups in organization.
- Built an environment that allows our world class team to thrive

Manager, User and Products Technology Team

- Managed the overall product strategy of a Quality Review Tool within gTech Partners
- Grew product adoption to 10,000+ MAU internal Google users
- Led and oversaw the development team located in Krakow, Poland
- Worked cross-functionally with internal operations managers, external vendor teams, and business sponsors to drive the adoption of the Quality Review Tool
- Provided Technology Support to the Global Vendor Operations teams across EMEA, APAC, India, and US.
- Prioritized and championed projects within gTech Partners
- Conducted 200+ interviews
- Facilitated day long course to  incoming Nooglers on the Global Business organization
- Won the Machine Language Hackathon for Smart Sampling of Cases
- Recipient of the Partners Award for leading the development effort of a Quality Review Tool

Product Leader (Horizontal Solutions)

- Incubated many new business opportunities for Google including Google Express, Digital Circulars, Local Shopping, Google Offers, Loyalty offers, Google Wallet, and mobile partnerships.
- Managed global strategic partnerships with Google's mobile and shopping partners. These included  partnership contract and negotiations, executive level summits,  and being a trusted advisor and evangelist.
- Managed technical aspects of solutions in deal life-cycle, for example, closing deals, RFP/RFI responses, strategy briefings, in-depth architectural design, proof-of-concept work, co-ordination of post-sales technical resources, launch and implementation readiness.
- Developed strong credible cross-functional relationships with Sales, Partners, Google Engineering/PM, Finance, Compliance, Policy, Legal, Marketing, and team members worldwide.
- Performed implementation reviews, evangelized new product features, and ensured the prompt and proper resolution of technical challenges.
- Guaranteed the technical aspects of a partner’s integration (both new and ongoing) by providing necessary documentation and technical guidance.
- Improved product feature offerings by providing partner feedback to internal cross-functional teams including Product Management and Engineering.
- Understood complex and disparate operational workflows, identified and defined tool needs to enable enterprise-wide operational scaling, and drove the development (initial + ongoing) and deployment of these tools with Engineering.
- Received 25 Peer Bonuses, 4 Spot Bonuses, won 3 Best Product Requirements Document awards and won 3D Modeling competition.

Partner Technology Manager (Shopping)

- Win strategic partnerships for Google by removing technical obstacles
- Gather technical requirements and determine how to best apply Google technology to address prospects’ business problems.
- Deliver articulate, effective, and audience-appropriate presentations and demonstrations that highlight Google products and technologies.
- Develop proof-of-concept products and software tools to assist in closing deals.
- Drive the technical deal signoff process with legal, engineering and finance teams.
- Provide feedback to Product Management and Engineering on improving existing products and developing new products.
- Write statements of work detailing product offerings and project deliverables and time frames.
- Work with handset manufacturers, wireless carriers, MVNOs, etc..

Sales Engineer (Mobile)

- Provided successful pre-sales and post-sales technical assistance in areas of presentation, demos, RFPs, POCs, installation, configuration, architecture, deployment, and training.
- Designed, developed and delivered effective presentations/demos for product positioning, competitive differentiation, and technical deep dives to ensure solution preference and the ‘technical win’.
- Managed the channel relationship and built support mechanisms to ensure Good is the preferred solution and remove any roadblocks between Good and channel partners.
- Served as the business and technical liaison between Good Sales, PM, Engineering, QA, and Support.
- Awards: President’s Club 2004, 2005, MVP 2004, MVP 2005, Leadership Award 2004
- Quota Attainment: Q2/04, Q3/04, Q4/04, Q1/05, Q2/05, Q3/05, Q4/05, FY2004, FY2005

Good Technology

Strategic Solutions Engineer

- As part of the original launch team, successfully met all milestones to launch the website on schedule. Performed all aspects of content feed acquisition, analysis, design, conversion, and integration of content with the content management system.
- Designed, analyzed, architected, and developed the content management platform.
- Strategized with technical staff at partner publications to integrate their content into KeepMedia’s content management platform. Partners include: Esquire, Newsweek, US News, BusinessWeek, Forbes, Kiplinger, KnightRidder, AFP, AMI/Weider, Rough Guides, USA Today, and more.
- Worked with all types of XML formats including NewsML, NITF, RSS, and a wide range of proprietary formats. Analyzed and designed interfaces to handle the variety of XML formats.

KeepMedia

Senior Content Management Software Architect Lead

- Performed a variety of roles in building Content Management systems: business analyst, project lead, technical architect, mentor, corporate trainer, and senior developer.
- As a product expert, provided technical architecture for full-lifecycle Content Management implementations. These projects involved, migrating existing content, analyzing and developing workflow, analyzing and developing DTDs, developing entry forms and custom filters.
- As a project lead, provided project leadership and management. Managed client expectations, provided on-going project status to management teams. Managed teams of 6-8 people. Provided client guidance in BroadVision Enterprise and Content Management applications, DTD design, XML development, and XSL styling.
- As a technical architect, provided system documentation and architectures for major components of the overall client/BroadVision solution. Created architectures that described the major subsystems and identified key integration modules.

Broadvision

Managing Principal Consultant

- Performed a variety of roles: pre-sales technical engineer, project leader, curriculum developer and course instructor, business analyst, technical architect, mentor, developer, and recruiter.
- Demonstrated Netron products to new and existing clients; liaise with clients to further their understanding of Netron solutions and applicability to diverse environments.
- Developed prototypes and proof-of-concepts for clients; responded to RFPs, and provided clients with strategic insight into Netron technology. Supported account managers and the sales team.
- Led a team at Motorola Telco (England and Germany) in the reengineering of a subsystem that updated the cellular company’s databases and their network operator supplier.
- Created and implemented a three-tier client/server architecture to integrate thin Java clients with complex COBOL servers which contain business logic processing.
- Developed, wrote, and taught intensive three day Java programming courses

Netron

Sales Engineer/Senior Software Consultant

- Performed engagements for the Government of Jamaica and a large Canadian financial institution in the area of imaging systems and workflow management using enterprise-wide FileNet system.
- Redesigned the operational business process for handling new client applications and investigation of claims; converted from paper based system to computer based system.
- Enhanced and redesigned the initial imaging system, for the financial institution, through software engineering techniques to increase maintainability and improve overall usability.
- Developed Access databases for a major oil company and Canada’s largest University; these databases were used to collect customer surveys and provide statistical reports.

Gerry Yen