Rochester Institute of Technology

 St. Bonaventure University

Solutions Architect / Developer Advocate

Skills: Cross-functional Team Leadership · Product Launch · Product Strategy · Product Design · Product Requirements · Competitive Analysis · Presentation Skills · Business Requirements · Product Vision · Computer Science · Market Analysis · Presentations · User Stories · User Story Development · User Experience (UX)

Visionable Global

Sr Product Manager, Platform

-Member of the Product Management team reporting to the SVP of Product & Marketing responsible for Syniverse’s CPaaS Social/OTT Channels line including design and execution of the product strategy on a global basis, navigating both the company’s short-term and long-term position in the market. 
-Lead for all activities related to new channel product development and ideation, monetization, the lifecycle management and evolution of the product, and responsible for critical decisions affecting the product with the goal of increasing the revenues and the market share. 
-Lead cross-functionally across Product Management, Engineering, Enterprise Architecture, Operations, Customer Support and Sales teams to ensure alignment with our Social Channel Strategy and push our messaging platform initiatives forward. 
-Drive digital transformation strategies with Fortune 2000 Enterprise customers developing and implementing mobile engagement solution use cases across multiple verticals. 
-Drive roadmap in collaboration with company strategy, sales and marketing plans. 
-Present strategic initiatives and demos to the Executive Leadership Team.

Syniverse

Sr Product Manager - Social Channels

-Member of the Cloud division with a global responsibility for leading all pre-sales activity for Haivision’s
cloud portfolio with broadcast, enterprise and defense markets.
-Developed and presented customized technical SaaS solutions leading to a 242% increase in product
subscriptions in the first year.
-Led strategic internal initiatives including a SDR/ISR sales campaign which produced 50+ trials and
ultimately winning the team’s largest revenue customer to date.
-Created a clear product value proposition that was adopted by account managers in communication with
their strategic customer accounts.
-Generated concise functional specifications based on customer feedback which helped drive roadmap and
product strategy.
-Delivered input into the marketing organization to develop sales collateral, product documentation and
blog content.
-Researched and presented key competitor insights including pricing and product strategies.

Haivision

Sales Engineer, Cloud

Vidyo

Senior Sales Engineer

-Global responsibility for creating and driving the success of the Dialogic Application Framework Architecture portfolio with both telephony and web developers.

-Lead for technical and architectural design discussions at strategic tier-1/tier-2 communication service providers and large enterprise partners to include daily customer interactions, weekly project reviews and face-to-face architecture whiteboard sessions. 

-Develop customized presentations, product demonstrations and prototypes to prove the solution’s business value to the customer. 

-Streamlined the prospect trial process, including development of the cloud strategy resulting in rapid proof-of-concepts and an overall shorter sales cycle. 

-Subject matter expert for several adjacent industry trends including Cloud Computing (AWS and Google Cloud), WebRTC, Docker containers and API lifecycle that ultimately feeds back into the overall product direction. 

-Evangelize community by speaking at industry conferences, performing live demonstrations, blogging, writing technical tutorials, participating on technical forums and mentoring hack-a-thons.

Dialogic

Solutions Architect

-Member of the North America’s Sales Engineering team responsible for establishing long-term relationships through face-to-face interactions with existing and potential organizations resulting in a direct impact of business revenue. 

-Areas of specialization are primarily focused on Enterprise and Service Provider integration including Session Border Controllers (SBC), Media Gateways, Media Server Software, Media and Network Interface boards, and Fax. 

-Serve as a trusted adviser to partner organizations in an effort to architect Dialogic products into their solutions to meet their business needs. 

-Fully involved with the technical management of new business projects from conceptual stages, through pre-sales, sales, trials and training, and working with the sales account team during contract negotiations to ensure the technical feasibility and proper support. 

-Deliver in-depth technical presentations and product demonstrations for existing and potential customers.

-Keep up-to-date on relevant competitive solutions, products and services within the market.

-Member of the America’s Technical Support and Services team responsible for providing customer technical support, application design assistance, and program management for enterprise telecommunication products. 

-In-depth working knowledge and hands-on experience using several networking concepts including T1/E1, Voice over IP (VoIP) and TCP/IP

-Design, develop and maintain sample application code using Dialogic telecommunication products and software API’s in C/C++ languages.

-Direct technical consulting to the Field and Sales Engineers which directly impacts the winning key opportunities for new customers.

-Primary technical point of contact for multiple elite customer accounts and support issues (350+ yearly) 

-Responsible for prioritization of customer support issues according to business need to ensure quality support standards are achieved. 

-Prepare and deliver comprehensive technical hands-on training demonstrations to key customers and other internal employees.

Senior Application Engineer

-Provided technical support for College of Arts and Sciences faculty and staff (included 26 academic departments, 6 research/learning centers, 6 student labs, and 600+ desktop computers & peripherals).

-Assisted with initial setup, delivery, and installation of 200+ new personal computers per academic year. 

-Resolved user reported computer problems and tracked all communication using a web-based system.  

-Provided follow-up communications to each end user to ensure satisfaction with resolution.

-Provided faculty and staff with introductory training of new hardware and software.

-Built relationships through effective communication and interaction with individuals at all levels throughout the college.

University at Buffalo

Instructional Support Technician

-Created customized web-based software accessing real time inventory information to accept orders and produce reports.

-Interacted with customers to develop data-driven webpage’s specific to their company. 

-Used ASP.NET to access stored procedures and display dynamic content within a webpage.

-Developed stored procedures using SQL scripts for obtaining, updating and removing information from a database.
-Strengthened database design and development skills and used this knowledge to fulfill assigned projects in a timely manner.

-Assisted with the development of a fully functional web software demo

-Developed an XML exchange system with U.S. Post Office to determine international shipping rates.

-Exposure to design and creation of Crystal Reports used for displaying custom reports within a client’s webpage.

Vincent Puglia