Fermín Palacios is a highly experienced professional in the webhosting industry, eCommerce, and e-Business with a proven track record working in various marketing-related departments. He has studied Technical Engineer in Electronics and has a degree of Licenciado in Investigation and Techniques of Market from the Universitat Oberta de Catalunya. Currently, Palacios is a part-time Ph.D. student in Knowledge and Information Society at the Universitat Oberta de Catalunya. He is focused on growth hacking, meeting customer expectations, data analysis, and decision making. Palacios is also Head of Customer Service at Arsys Internet, and formerly Customer Experience Manager at Arsys Internet.